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What we shipped with segments this quarter

lena_webb_3caf2

Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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gus_mehta_b0293

Worth checking your the health score window. Ours was skewed until we narrowed it.

kiran_okafor_9ea05

Worth checking your churn window. Ours was skewed until we narrowed it.

diego_pace_a616e

We measure NPS weekly now and it's made session replay decisions much easier.

aisha_marsh_8a4ff

Spent a week on this. The fix was tying the feedback widget to the account owner field.

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