Quick one. Since we added a second product line, our NPS has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.
Honestly the feedback widget didn't move the health score for us. Marketo did more.
We measure CSAT weekly now and it's made segments decisions much easier.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to auto-theming being too broad.
Curious what cadence you landed on. We over-asked and the health score tanked.
