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API to update CSAT surveys in bulk?

owen_vance_c5cd5

Posting this for our SMB tier. We care most about response rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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aisha_voss_d045b

Worth checking your NPS window. Ours was skewed until we narrowed it.

paul_marsh_a78d8

Spent a week on this. The fix was tying NPS surveys to the account owner field.

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