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Moved the health score with CES tracking — here's our setup

tara_reyes_db210

We measured CSAT before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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paul_voss_1f700

Same setup here. In our case it came down to CES tracking being too broad.

marcus_boyd_8d6bd

We measure CES weekly now and it's made session replay decisions much easier.

tara_quinn_8b2e0

Same setup here. In our case it came down to segments being too broad.

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