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Our playbook for the in-app survey across new onboarding cohorts

maya_trin_f40ec

We measured CSAT before and after turning on session replay. The result surprised us. Anyone seen the same?

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yuki_rourke_46074

Same setup here. In our case it came down to auto-theming being too broad.

liam_boyd_7ee61

Worth checking your churn window. Ours was skewed until we narrowed it.

yuki_pace_3a594

+1. The Microsoft Teams step is where ours kept breaking.

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