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Template: closing the loop on our SMB tier in 24h

hana_hale_ee900

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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Comments

marcus_nair_3e00e

+1. The Slack step is where ours kept breaking.

diego_pratt_5b0a8

We measure the health score weekly now and it's made journey mapping decisions much easier.

sofia_sato_25208

Have you tried routing it through Intercom? Fixed the CES gap for us.

jack_lund_0800d

+1. The Zapier step is where ours kept breaking.

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