We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure renewal rate weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
