Posting this for renewals at risk. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to the in-app survey being too broad.
Following. We're about to do the same thing for trial users.
+1. The Segment step is where ours kept breaking.
Same setup here. In our case it came down to NPS surveys being too broad.
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying auto-theming to the account owner field.