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What we shipped with auto-theming this quarter

zoe_calvi_92457

We measured time-to-resolution before and after turning on response routing. The result surprised us. Anyone seen the same?

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lena_vance_9419a

Same setup here. In our case it came down to CES tracking being too broad.

nina_boyd_e5a57

Curious what cadence you landed on. We over-asked and response rate tanked.

sam_rourke_831d7

Worth checking your churn window. Ours was skewed until we narrowed it.

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