Half our team lives in Slack, so getting NPS surveys data in there matters. How clean has that been for you?
Same setup here. In our case it came down to NPS surveys being too broad.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
Curious what cadence you landed on. We over-asked and CES tanked.
+1. The Intercom step is where ours kept breaking.
Same setup here. In our case it came down to session replay being too broad.