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Reusable the in-app survey setup we share with new CSMs

paul_marsh_6b67a

Half our team lives in Marketo, so getting NPS surveys data in there matters. How clean has that been for you?

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lena_reyes_0a48e

Have you tried routing it through Jira? Fixed the CSAT gap for us.

gus_pace_f31b7

Worth checking your NPS window. Ours was skewed until we narrowed it.

liam_sato_d6ce7

+1. The Zapier step is where ours kept breaking.

tom_quinn_0c38c

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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