Half our team lives in Intercom, so getting CSAT surveys data in there matters. How clean has that been for you?
We measure the health score weekly now and it's made journey mapping decisions much easier.
Same setup here. In our case it came down to journey alerts being too broad.
Honestly CSAT surveys didn't move churn for us. Marketo did more.
Honestly CSAT surveys didn't move churn for us. Intercom did more.