Half our team lives in Salesforce, so getting NPS surveys data in there matters. How clean has that been for you?
Same setup here. In our case it came down to NPS surveys being too broad.
Following. We're about to do the same thing for renewals at risk.
We hit this too. Scoping segments to renewals at risk first made it manageable.
We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.
Honestly auto-theming didn't move time-to-resolution for us. Intercom did more.
Spent a week on this. The fix was tying session replay to the account owner field.