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Getting CES tracking into Segment cleanly

maya_ng_004da

We're working through dashboards and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

ned_soto_3c4af

Same setup here. In our case it came down to NPS surveys being too broad.

carl_pace_8a83c

Honestly journey mapping didn't move the health score for us. HubSpot did more.

ivy_okafor_45f17

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

nadia_lund_d3188

Honestly auto-theming didn't move CES for us. Salesforce did more.

dana_calvi_d8fb6

+1. The HubSpot step is where ours kept breaking.

zoe_sato_560f0

Following. We're about to do the same thing for trial users.

esme_marsh_c6727

+1. The Salesforce step is where ours kept breaking.