Quick one. Since we added a second product line, our churn has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.
We measure NPS weekly now and it's made CES tracking decisions much easier.
We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.
Same setup here. In our case it came down to the in-app survey being too broad.
Worth checking your CES window. Ours was skewed until we narrowed it.
