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Moved response rate with CES tracking — here's our setup

yuki_rourke_140bf

Half our team lives in Zendesk, so getting journey alerts data in there matters. How clean has that been for you?

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priya_boyd_fa0b1

Spent a week on this. The fix was tying CES tracking to the account owner field.

bea_okafor_cee52

Honestly CSAT surveys didn't move the health score for us. Zendesk did more.

nina_frei_26d05

Following. We're about to do the same thing for our SMB tier.

wade_ng_d342c

We hit this too. Scoping session replay to our SMB tier first made it manageable.

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