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Getting the feedback widget into HubSpot cleanly

sofia_lund_ec7c0

Posting this for our SMB tier. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

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ivy_hale_e3a40

Curious what cadence you landed on. We over-asked and CSAT tanked.

yuki_quinn_20d6a

We measure CSAT weekly now and it's made session replay decisions much easier.

omar_pratt_82514

We measure CSAT weekly now and it's made auto-theming decisions much easier.

owen_soto_dc17f

Same setup here. In our case it came down to response routing being too broad.

wade_webb_5d378

Spent a week on this. The fix was tying session replay to the account owner field.

zoe_calvi_ecad9

Worth checking your churn window. Ours was skewed until we narrowed it.