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Moved renewal rate with dashboards — here's our setup

liam_pace_b36af

We're working through auto-theming and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

ivy_holt_6a50f

We hit this too. Scoping session replay to our SMB tier first made it manageable.

ivy_trin_35412

Honestly segments didn't move NPS for us. Salesforce did more.

ruth_nair_f80de

Curious what cadence you landed on. We over-asked and NPS tanked.

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