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Segment sync dropping NPS — anyone seen this?

priya_quinn_c27a1

We measured CSAT before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Comments

carl_akoto_581cf

Honestly response routing didn't move CSAT for us. Slack did more.

sam_mehta_513f4

We measure CSAT weekly now and it's made segments decisions much easier.

nina_rourke_7c303

Honestly CSAT surveys didn't move churn for us. Segment did more.

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