nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

What we shipped with auto-theming this quarter

yuki_okafor_c3da8

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a segments config issue or are we reading it wrong?

Find more posts tagged with

Comments

paul_mehta_76e92

Honestly auto-theming didn't move response rate for us. Zapier did more.

ned_pratt_5198d

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

liam_sato_9517b

Curious what cadence you landed on. We over-asked and CSAT tanked.

sam_trin_ec30f

Curious what cadence you landed on. We over-asked and CSAT tanked.

maya_sato_70a7b

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of