Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Honestly CSAT surveys didn't move churn for us. Snowflake did more.
+1. The Zendesk step is where ours kept breaking.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.
Same setup here. In our case it came down to NPS surveys being too broad.
