nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Our playbook for CES tracking across renewals at risk

priya_hale_7753f

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure journey mapping is the lever. Talk me out of it?

Find more posts tagged with

Comments

zoe_ng_96ad0

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

ned_webb_e0816

Spent a week on this. The fix was tying session replay to the account owner field.

ned_marsh_31830

Worth checking your churn window. Ours was skewed until we narrowed it.

zoe_lund_5a97c

Curious what cadence you landed on. We over-asked and churn tanked.

maya_nair_975fd

Honestly response routing didn't move response rate for us. Snowflake did more.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of