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Small win: session replay caught a churn risk early

ivy_webb_7505a

We measured CSAT before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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elena_lund_3dd0f

Same setup here. In our case it came down to the in-app survey being too broad.

sam_trin_6e69e

Following. We're about to do the same thing for new onboarding cohorts.

gus_calvi_a46e7

We hit this too. Scoping the feedback widget to self-serve users first made it manageable.

ruth_hale_d2086

Following. We're about to do the same thing for renewals at risk.

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