Posting this for renewals at risk. We care most about CES and I'm not sure the feedback widget is the lever. Talk me out of it?
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
Have you tried routing it through Jira? Fixed the renewal rate gap for us.