Quick one. Since we switched CRMs last month, our the health score has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and response rate tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for trial users.
We measure renewal rate weekly now and it's made the in-app survey decisions much easier.
