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Slack sync dropping response rate — anyone seen this?

kiran_marsh_36879

Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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marcus_pace_e1757

Have you tried routing it through Jira? Fixed the CSAT gap for us.

marcus_boyd_780e5

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

felix_calvi_b4259

Spent a week on this. The fix was tying the feedback widget to the account owner field.

felix_dunn_7d82e

Honestly NPS surveys didn't move response rate for us. Zapier did more.

owen_hale_a3340

Spent a week on this. The fix was tying journey alerts to the account owner field.

liam_lund_0ea48

+1. The Segment step is where ours kept breaking.

owen_mehta_df00a

Honestly the feedback widget didn't move churn for us. Slack did more.