Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and the health score tanked.
Following. We're about to do the same thing for renewals at risk.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
