Trying to get segments right for trial users. The defaults don't quite fit. What did you change?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
We measure the health score weekly now and it's made session replay decisions much easier.
+1. The Marketo step is where ours kept breaking.
