Posting this for renewals at risk. We care most about CSAT and I'm not sure journey mapping is the lever. Talk me out of it?
Spent a week on this. The fix was tying journey mapping to the account owner field.
We hit this too. Scoping dashboards to trial users first made it manageable.
+1. The Salesforce step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and the health score tanked.