We're working through journey mapping and we scaled past 5,000 accounts. Curious how others have handled it, especially around response rate. Any rules of thumb?
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to dashboards being too broad.
We measure CES weekly now and it's made CES tracking decisions much easier.
Spent a week on this. The fix was tying CES tracking to the account owner field.
