Quick one. Since we added a second product line, our renewal rate has been all over the place. Is that a dashboards config issue or are we reading it wrong?
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Curious what cadence you landed on. We over-asked and churn tanked.
