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Template: closing the loop on trial users in 24h

elena_akoto_b8a4e

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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zoe_lund_9b2ae

Honestly NPS surveys didn't move response rate for us. Slack did more.

jack_rourke_2c95d

Have you tried routing it through Jira? Fixed the the health score gap for us.

priya_vance_138e4

Following. We're about to do the same thing for new onboarding cohorts.

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