Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Same setup here. In our case it came down to segments being too broad.
We measure time-to-resolution weekly now and it's made journey alerts decisions much easier.
