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Our playbook for auto-theming across self-serve users

ruth_mehta_cdd44

We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

hana_mehta_d8644

Honestly CSAT surveys didn't move CES for us. Marketo did more.

sam_rourke_30a1b

Curious what cadence you landed on. We over-asked and NPS tanked.

nina_marsh_36f37

Curious what cadence you landed on. We over-asked and response rate tanked.

maya_calvi_a33df

Curious what cadence you landed on. We over-asked and NPS tanked.

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