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Webhook for journey mapping firing twice — dedupe advice?

owen_marsh_fc354

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure the feedback widget is the lever. Talk me out of it?

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paul_webb_f39a4

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

ravi_webb_7696d

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_sato_f625f

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

dana_webb_b5de4

Following. We're about to do the same thing for renewals at risk.

cole_carr_94a7b

+1. The Zendesk step is where ours kept breaking.

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