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SSO question affecting who sees response routing

ruth_trin_14e08

Posting this for our SMB tier. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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cole_webb_7106c

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

marcus_rourke_04b52

We hit this too. Scoping auto-theming to trial users first made it manageable.

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