Posting this for self-serve users. We care most about CES and I'm not sure the in-app survey is the lever. Talk me out of it?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We hit this too. Scoping journey alerts to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.