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How we cut the health score reporting from days to minutes

marcus_soto_04fd8

Trying to get segments right for trial users. The defaults don't quite fit. What did you change?

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tara_sato_2f135

Same setup here. In our case it came down to CES tracking being too broad.

wade_soto_8235b

Curious what cadence you landed on. We over-asked and churn tanked.

sam_sato_5e358

We measure CSAT weekly now and it's made session replay decisions much easier.

yuki_holt_45415

Same setup here. In our case it came down to session replay being too broad.

yuki_quinn_dd2d5

We hit this too. Scoping dashboards to enterprise accounts first made it manageable.

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