We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
Same setup here. In our case it came down to session replay being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
Same setup here. In our case it came down to CSAT surveys being too broad.
Have you tried routing it through Zendesk? Fixed the NPS gap for us.
