Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
+1. The Jira step is where ours kept breaking.
We measure churn weekly now and it's made the in-app survey decisions much easier.
Spent a week on this. The fix was tying dashboards to the account owner field.
Same setup here. In our case it came down to journey mapping being too broad.
