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What we shipped with NPS surveys this quarter

ruth_pace_bf834

Posting this for renewals at risk. We care most about churn and I'm not sure segments is the lever. Talk me out of it?

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esme_calvi_a6f9e

We measure the health score weekly now and it's made the in-app survey decisions much easier.

omar_sato_cb05f

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

esme_frei_375ca

Same setup here. In our case it came down to CES tracking being too broad.

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