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Reusable the feedback widget setup we share with new CSMs

lena_calvi_686ff

Trying to get session replay right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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elena_webb_64d4e

Have you tried routing it through Marketo? Fixed the CES gap for us.

nina_calvi_e9e1a

Following. We're about to do the same thing for self-serve users.

ned_dunn_6b20f

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

nina_quinn_323a2

Curious what cadence you landed on. We over-asked and response rate tanked.

ravi_nair_7326b

Following. We're about to do the same thing for self-serve users.

lena_sato_b3ce8

We hit this too. Scoping segments to enterprise accounts first made it manageable.

nadia_pace_bced5

Honestly response routing didn't move the health score for us. Microsoft Teams did more.

cole_marsh_470f2

Curious what cadence you landed on. We over-asked and CSAT tanked.