We're working through dashboards and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
Following. We're about to do the same thing for renewals at risk.
Spent a week on this. The fix was tying journey mapping to the account owner field.
