We're working through dashboards and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Same setup here. In our case it came down to segments being too broad.
Worth checking your churn window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.
We measure the health score weekly now and it's made the in-app survey decisions much easier.
