Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure the feedback widget is the lever. Talk me out of it?
Same setup here. In our case it came down to journey alerts being too broad.
Spent a week on this. The fix was tying segments to the account owner field.
Same setup here. In our case it came down to dashboards being too broad.
We measure renewal rate weekly now and it's made the feedback widget decisions much easier.
