We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to auto-theming being too broad.
Worth checking your churn window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
