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What we shipped with journey mapping this quarter

zoe_rourke_af456

Posting this for new onboarding cohorts. We care most about time-to-resolution and I'm not sure the feedback widget is the lever. Talk me out of it?

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paul_quinn_a9871

Spent a week on this. The fix was tying session replay to the account owner field.

nadia_vance_01ca7

Spent a week on this. The fix was tying CES tracking to the account owner field.

zoe_ng_ae1b3

We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.

liam_rourke_313b3

Worth checking your response rate window. Ours was skewed until we narrowed it.

jack_webb_f632b

Spent a week on this. The fix was tying CES tracking to the account owner field.

carl_reyes_247be

Curious what cadence you landed on. We over-asked and the health score tanked.