Half our team lives in HubSpot, so getting CES tracking data in there matters. How clean has that been for you?
Have you tried routing it through Slack? Fixed the response rate gap for us.
Worth checking your churn window. Ours was skewed until we narrowed it.
Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.
+1. The Salesforce step is where ours kept breaking.