Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and NPS tanked.
We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.
+1. The Snowflake step is where ours kept breaking.
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
