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Salesforce sync dropping CES — anyone seen this?

diego_nair_0db77

We measured renewal rate before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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mira_okafor_76e19

Same setup here. In our case it came down to CSAT surveys being too broad.

maya_voss_cd8a9

+1. The Zapier step is where ours kept breaking.

gus_calvi_57423

We hit this too. Scoping NPS surveys to trial users first made it manageable.

tom_carr_c0623

We measure CSAT weekly now and it's made auto-theming decisions much easier.

zoe_akoto_d807b

Honestly segments didn't move time-to-resolution for us. Marketo did more.

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